The AI agent is the core of a standard setup. It resolves repeat enquiries directly, triages what it can't handle, and routes the rest to the right person — which is where most of the value sits, especially once you're handling a few hundred conversations a month or more.
A standard build includes a unified inbox, the AI agent, a knowledge base, routing and escalation, and integrations, and we build, configure, and train the agent on your business as part of it.
Scoped To Your Requirements
Setup isn't a fixed package. We scope every engagement to your requirements, which gives us real flexibility in what a build includes. We centre the standard setup on the AI agent because that's where most businesses get the most value — but it isn't the only shape a build can take.
If a lighter or differently structured build fits you better, we can work with that. Common variations we offer:
A pared-back build — core channels connected and a unified inbox in place, with a narrower agent scope or a smaller starting knowledge base, and room to expand as your volume grows.
A phased approach — starting with the essentials and layering in routing, integrations, or deeper agent training in stages rather than all at once, which keeps your initial scope and cost lower.
A focus on specific channels or workflows — concentrating the build where most of your enquiries come from, rather than covering every channel from the outset.
A different balance of automation and human handling — keeping more in front of your team early on and increasing the agent's role over time.
A setup without the AI agent — if you'd rather start with the inbox, channels, routing, and integrations alone, we can leave the agent out or add it later. We'll talk you through the trade-offs first, since it's where most of the automation value sits.
The right scope depends on your enquiry volume, your channels, how often your products and policies change, and where your team is spending its time now. We'd rather work that out with you directly than estimate it in a chat — the aim is to shape a build around what you actually need, not push you into a standard setup that's more than you're after.
So if the standard scope is more than you need, that's a starting point, not a dead end. Tell us what you're trying to achieve and we'll shape a build that fits.