Lucent Layer

The sequence it runs on every conversation, from reading to resolving.

How The AI Agent Handles Enquiries

Where its knowledge comes from and how it improves over time.

How The AI Agent Learns Your Business

What triggers a handover, and what your team receives.

When and How A Conversation Escalates To Your Team

The guardrails we build in, and why they're there.

What The AI Agent Won't Do

LucentLayer Support Team

How the agent answers, what it learns from, when it escalates, and where its limits sit.

4. The AI Agent

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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