4. The AI Agent
How the agent answers, what it learns from, when it escalates, and where its limits sit.
5 articles
- How The AI Agent Handles EnquiriesThe sequence it runs on every conversation, from reading to resolving.
- How The AI Agent Learns Your BusinessWhere its knowledge comes from and how it improves over time.
- When and How A Conversation Escalates To Your TeamWhat triggers a handover, and what your team receives.
- What The AI Agent Won't DoThe guardrails we build in, and why they're there.
- Is the AI Agent Always Part of Setup?Where the agent fits, and how flexibility works on scope.