Most setups complete within a few weeks. The range is wider than that, and it's worth understanding what moves it.
The Shape Of A Setup
Stage | Typical duration | What's happening |
Discovery | 2–3 days | Access, scoping, and reviewing your content and conversation history |
Foundation build | 3–5 days | Inbox structure, routing, permissions, core channel connections |
Integrations | 3–7 days | Your CRM, billing, internal tools, store data sync |
AI agent training | 5–10 days | Knowledge base, policies, tone, edge cases |
Testing and tuning | 3–5 days | Real enquiry testing, escalation threshold tuning |
Launch and handover | 1–2 days | Go-live, team walkthrough, documentation |
Stages overlap. A straightforward B2B setup with two integrations lands around 1-2 weeks. An ecommerce build with store sync, several channels, and a knowledge base written from scratch runs longer.
Your Dated Plan
We give you a dated timeline at the end of discovery, once we know your integrations and the state of your content. The estimate you get before that is a range, and we'd rather revise it once than miss it.
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