A setup engagement is a one-time build with a defined scope. We configure your customer support system end to end, ground the AI agent in your business, connect it to the tools you already run, and hand it over working.
What We Build
Component | What it covers |
Unified inbox | Every channel your customers reach you on lands in one place, structured around how your team works. Views, permissions, assignment rules, and workflows configured to your team. |
AI Agent | Grounded in your help content, policies, past conversations, and tone. Resolves what it can answer accurately, escalates the rest with full context attached. |
Knowledge Base & Help Center | Built from your existing content, written from scratch where you don't have it. Serves your customers, who resolve their own questions by searching it, and your AI agent, which learns from it. |
Routing & Escalation | Conversations reach the right person on the first pass. Logic mapped to your team structure, your SLAs, and the distinctions that matter in your business. |
Integrations | Your CRM, billing, and internal tools. |
Automations | The repetitive actions your team takes on every ticket, handled by the system. |
The Two Builds
The scope differs by vertical.
SaaS — AI-Led Resolution & Triage. Weighted toward self-service and triage. Enquiries arrive from prospects, customers, and existing accounts, and each needs a different path through your team.
Handover
At launch you get a walkthrough with your team, documentation covering your configuration, and a period where we stay close while the system settles.
From there, you can manage the system yourself or move to Managed Support.
💬 Still Have Questions?
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