Here's the reworked FAQ article, updated to remove public/package pricing while keeping the "how it works" structure intact.
How Setup Fees Work
What shapes your number and how we quote it.
Setup is a one-time fee, quoted before you commit. We don't publish fixed pricing — every build is scoped to what you're actually running, so we quote your number after a short scoping conversation rather than listing a figure that rarely fits.
What You're Paying For
The setup fee covers a complete build: your core channels connected, your agent trained, routing configured, and a knowledge base in place. That's the foundation every engagement starts from. Where your number lands depends on scope — the factors below are what move it.
What Moves The Number
Factor | Effect |
Integrations | Native connections are quick. Custom builds are scoped and priced individually. |
Channels | Website chat and email are standard. Each additional channel adds configuration. |
Knowledge base | Writing one from scratch adds roughly a week of work. |
Team complexity | Multiple queues, SLA tiers, and conditional routing take longer to map and test. |
Migration | Moving a large historical ticket archive is scoped separately. |
Add-ons | In-chat refunds and order edits, custom workflows, multi-store setups. |
Software Costs
Your platform subscription is billed by the platform, to you, on your own account. That's separate from our fee, and we'll tell you what to expect during scoping.
💬 Still Have Questions?
Need more help? Our team responds to every message within 24 hours. Start a conversation and we'll point you in the right direction.