Managed Support is billed monthly. It's optional, and separate from your setup fee. We don't publish a fixed rate — your monthly figure depends on the size and complexity of the setup we're managing, so we quote it alongside your setup quote and you see both before committing to either.
What Shapes Your Figure
Factor | Effect |
Enquiry volume | More conversations mean more optimisation work and more knowledge gaps to close. |
Setup complexity | Multiple channels, queues, integrations, and routing paths take more upkeep. |
Rate of change | Products, policies, and pricing that move monthly need the agent retrained monthly. |
Team size | Onboarding, permissions, and training scale with headcount. |
Verticals | Multiple stores or business lines running in one platform. |
The Billing Terms
Monthly, in advance. Invoiced at the start of each period.
No lock-in. Month to month. Tell us you're stopping and we finish the current period and hand over.
Fixed monthly fee. Your requests aren't metered. Send us five changes in a month or fifty; the fee is the fee. We'll tell you if something crosses into separately-quoted work before we start it.
Changing your scope
Volume grows, complexity grows, and at some point the monthly figure should reflect it. We raise this with you rather than letting it drift, and we'll show the work that justifies it.
The same applies downward. If your support system stabilises and needs less from us, say so and we'll reprice.
💬 Still Have Questions?
Need more help? Our team responds to every message within 24 hours. Start a conversation and we'll point you in the right direction.