Managed Support is billed monthly, starting from $1,200 per month. It's optional, and separate from your setup fee.
What "from" Means
The published number is the floor. Your figure depends on the size and complexity of the system we're managing.
Factor | Effect |
Enquiry volume | More conversations means more optimisation work and more knowledge gaps to close |
System complexity | Multiple channels, queues, integrations, and routing paths take more upkeep |
Rate of change | Products, policies, and pricing that move monthly need the agent retrained monthly |
Team size | Onboarding, permissions, and training scale with headcount |
Verticals | Multiple stores or business lines running in one system |
We quote your monthly figure alongside your setup quote, so you see both before you commit to either.
The Billing Terms
Monthly, in advance. Invoiced at the start of each period.
No lock-in. Month to month. Tell us you're stopping and we finish the current period and hand over.
Fixed monthly fee. Your requests aren't metered. Send us five changes in a month or fifty; the fee is the fee. We'll tell you if something crosses into separately-quoted work before we start it.
Changing your scope
Volume grows, complexity grows, and at some point the monthly figure should reflect it. We raise this with you rather than letting it drift, and we'll show the work that justifies it.
The same applies downward. If your system stabilises and needs less from us, say so and we'll reprice.
š¬ Still Have Questions?
Need more help? Our team responds to every message within 24 hours. Start a conversation and we'll point you in the right direction.