The pilot and the full build differ in depth. The pilot gets a working system in front of your customers in seven days. The full build refines it into something that handles the breadth of what your business actually gets asked.
Side By Side
| 7-Day Pilot | Full setup |
Unified inbox | Configured, your team logs in and works from it | Structured around your team, with views, permissions, and workflows |
AI agent | Trained on your published website content | Trained on your policies, edge cases, tone, and past conversations |
Knowledge base | Live, built from existing content | Expanded, with gaps written and structured for the agent to use |
Ticket routing | Basic routing to your team | Routing and escalation logic mapped to your team structure and SLAs |
Contact capture | Included | Included, with data flowing into your CRM |
Integrations | Website and core channels | Your full stack — CRM, billing, internal tools |
Store data (ecommerce) | — | Live order, shipping, and fulfilment sync |
Testing | Live from day one, monitored | Tested against real enquiry history before launch |
Documentation and training | — | Team walkthrough and handover documentation |
What The Full Build Adds
Coverage and accuracy. The pilot agent answers what your website already explains. The full build teaches it your policies, your exceptions, the questions your customers ask that nobody wrote down, and the tone you want it to use. It connects the tools your team already works in, so conversations carry the context your people need to resolve them.
For ecommerce, the full build connects your store, which is where the majority of enquiry volume lives. Order status, shipping, and fulfilment questions get resolved against live data.
💬 Still Have Questions?
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