Lucent Layer

Everything we build, configure, and connect before handover.

What A Setup Engagement Covers

How enquiries get resolved, classified, and routed to the right person.

B2B & SaaS: AI Resolution & Triage Explained

What triggers a handoff and what your team sees when it lands.

E-Commerce: Store-Synced Support Explained

The stages, the typical durations, and what moves them.

Timelines: How Long Setup Takes

LucentLayer Support Team

What we build during a setup engagement, how long it takes, and what we need from you.

3. Setup & Implementation

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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