Ending Managed Support
Managed Support runs monthly. Tell us you're stopping and we finish the current period, close out anything open, and hand over.
Your system keeps running. The configuration, the agent, the integrations, and the automations all continue exactly as they are, on your account, under your control.
What Your Keep
What | Status |
Your platform account | Yours throughout, under your billing |
Conversation history | Complete, in place |
Customer records | Complete, in place |
Knowledge base and help content | Yours, including everything we wrote |
System configuration | Live and unchanged |
Integrations | Connected and running |
Documentation | Yours to keep |
Nothing needs exporting. Nothing needs migrating. Your system was never on our side of a line.
Running It Yourself
Common at lower volumes with stable products. The system needs an owner internally: someone who updates the knowledge base when policies change, retrains the agent on new products, and reviews escalations for gaps.
That's a few hours a month for most businesses, more when things change quickly. We make sure that person leaves the handover session knowing where everything sits.
Moving To Another Partner
Also straightforward. Your account, your data, your configuration. We hand over documentation to whoever takes it on, and answer their questions during the transition.
š¬ Still Have Questions?
Need more help? Our team responds to every message within 24 hours. Start a conversation and we'll point you in the right direction.