Your team works from a single place, and the AI agent answers across all of them.
Website Chat
The primary channel for most clients. A widget on your site, matched to your branding, where the agent answers immediately and escalates to your team when needed.
Configurable by page, so the agent can behave differently on a pricing page than in a logged-in account area. It captures contact details from visitors who aren't in your system, and writes them to your CRM.
Outside your hours, it takes the enquiry, sets expectations on timing, and queues it.
Your existing support address routes into the unified inbox. Customers keep emailing the address they already know, and your team stops working out of a shared mailbox.
The agent handles email the way it handles chat: reads the enquiry, resolves what it can, escalates the rest with context attached. Threading, attachments, and history all carry through.
Help Center
Your knowledge base, published as a searchable customer-facing site. It answers the questions customers prefer to solve themselves, and it's the source the agent reads from.
Two audiences, one body of content. [How the AI agent learns your business] covers the relationship.
Everything Else
Channel | Notes |
SMS | Common for ecommerce order updates and post-purchase support |
Strong where your customer base already uses it | |
Instagram and Facebook | DMs and comments route into the same inbox |
In-app messaging | For SaaS products, support inside the product itself |
Phone | Call logging and post-call ticket creation |
We scope which of these are worth having during discovery. Adding channels because they're available fragments your team's attention. Adding them because your customers are already there returns time.
š¬ Still Have Questions?
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