Lucent Layer

The complete service that runs your support operation for you, every day.

What Fully Operated CX Includes

What the operation looks like once your system is live and we're running it.

How We Run Support Day To Day

What happens when a conversation moves from the AI agent to a person.

How The Human Escalation Layer Works

How we keep answers accurate and on-brand across both the AI agent and the human layer.

Quality Assurance and Response Review

LucentLayer Support Team

What Managed Support covers, how to send us requests, and what we commit to.

5. Fully Operated CX

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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